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Technical Support Engineer (Financial Technology)

Location:

Hong Kong

Work type:

Permanent

Business sector:

Information & Communication Technology

Salary:

HKD420000.00 - HKD456000.00 per annum

Job reference:

JO-1707-511578

Start date:

2017-07-31

Contact email:

henry.ho@talentinternational.com

Advertiser:

Henry Ho

Responsibilities:

Troubleshoot and resolve high impact application errors on client systems either hosted onsite or deployed within client infrastructures
Liaise with client IT teams for software packaging, user roll-outs, upgrades, troubleshooting and integration with back-end processing systems
Understand hardware, software, compliance and monitoring requirements to maintain high client satisfaction levels
Coordinate deployments of complex systems
Ensure other client facing teams, both IT and non-IT are fully informed of incidents and events

Requirements:

Bachelor's degree in Computer Science or related discipline
5 years experience in an application or systems support role
Strong hands-on experience working with Microsoft Windows Server platform
Experience in SQL Server 2008/2012 administration and troubleshooting
Excellent standard of spoken and written English