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Technical Support Engineer

Location:

Hong Kong

Work type:

Permanent

Business sector:

Information & Communication Technology

Salary:

HKD400000.00 - HKD500000.00 per annum

Job reference:

JO-1802-516733

Start date:

2018-02-12

Contact email:

hannah.chow@talentinternational.com

Advertiser:

Hannah Chow

Responsibilities:


Provide support on all technical problems through telephone or on-line support.


Work with the customers/partners to troubleshooting,


Provide end-to-end support the SLA and/or established process


Solve customer's queries and provide recommendations for improvement


Participate in service improvement projects


Participate in delivery of technical consultancy and additional support


 


Requirements:


University degree in IT/Engineering or equivalent


3-5 years experience in similar position, ideally with customer interaction


Excellent communication skill in English and Putonghua


Good knowledge of AIX, Solaris, Linux, Windows Server Operating System, TCP/IP


Good knowledge of routers, VPN and/or firewalls
 

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