Senior Product Support Analyst (Financial Solutions)

Senior Product Support Analyst (Financial Solutions)

Location:

Hong Kong

Work type:

Permanent

Business sector:

Information & Communication Technology

Salary:

HKD348000.00 - HKD444000.00 per annum

Job reference:

JO-1707-511577

Start date:

2017-07-31

Contact email:

henry.ho@talentinternational.com

Advertiser:

Henry Ho

Responsibilities:

Facilitate daily client support through email, phone and in person
Provide onsite training to ensure investment banking clients are aware of product features, functionality and content
Work with Development team, Functional Architects, QA and Technical Account Managers in order to spec, test and roll out enhancements
Assist in the training of new team members

Requirements:

Bachelor's degree
6 years of relevant experience, with at least 2 years in a client facing role
Experience with a financial services company in a client support role
Prior experience working with technology products and experience in working with developers and IT professionals
Excellent standard of spoken and written English
Candidates with less experience will be considered as a Product Support Analyst