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Senior Product Support Analyst (Financial Solutions)

Location:

Hong Kong

Work type:

Permanent

Business sector:

Information & Communication Technology

Salary:

HKD348000.00 - HKD444000.00 per annum

Job reference:

JO-1707-511577

Start date:

2017-07-31

Contact email:

henry.ho@talentinternational.com

Advertiser:

Henry Ho

Responsibilities:
  • Facilitate daily client support through email, phone and in person    
  • Provide onsite training to ensure investment banking clients are aware of product features, functionality and content
  • Work with Development team, Functional Architects, QA and Technical Account Managers in order to spec, test and roll out enhancements
  • Assist in the training of new team members
Requirements:
  • Bachelor's degree
  • 6 years of relevant experience, with at least 2 years in a client facing role
  • Experience with a financial services company in a client support role
  • Prior experience working with technology products and experience in working with developers and IT professionals
  • Excellent standard of spoken and written English
  • Candidates with less experience will be considered as a Product Support Analyst

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