Associate Technical Support Engineer

Associate Technical Support Engineer

Location:

Hong Kong

Work type:

Permanent

Business sector:

Information & Communication Technology

Salary:

HKD240000.00 - HKD300000.00 per annum

Job reference:

JO-1709-512963

Start date:

2018-02-20

Contact email:

hannah.chow@talentinternational.com

Advertiser:

Hannah Chow

Responsibilities:

Provide 1st tier application/product support to global investment banking clients
Resolve or escalate data delivery problems to various applications
Liaise with 2nd and 3rd line teams to ensure effective escalation of high impact issues
Ensure other client facing teams are kept up-to-date and informed of incidents and events in their business lines
Take ownership of incidents and events, accurate recording of information in a central ticketing system

Requirements:

Degree in an IT related discipline or equivalent
1-2 years experience in a similar position
Good knowledge of SQL and other internet technologies
Fluent English