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Associate Technical Support Engineer

Location:

Hong Kong

Work type:

Permanent

Business sector:

Information & Communication Technology

Salary:

HKD240000.00 - HKD300000.00 per annum

Job reference:

JO-1709-512963

Start date:

2018-02-20

Contact email:

hannah.chow@talentinternational.com

Advertiser:

Hannah Chow

Responsibilities:
  • Provide 1st tier application/product support to global investment banking clients
  • Resolve or escalate data delivery problems to various applications
  • Liaise with 2nd and 3rd line teams to ensure effective escalation of high impact issues
  • Ensure other client facing teams are kept up-to-date and informed of incidents and events in their business lines
  • Take ownership of incidents and events, accurate recording of information in a central ticketing system
Requirements:
  • Degree in an IT related discipline or equivalent
  • 1-2 years experience in a similar position 
  • Good knowledge of SQL and other internet technologies
  • Fluent English

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